Help Desk

Returns & Exchanges Policy 

Below is our refund and returns policy – please have a read over before you buy with us. We pride ourselves on being able to keep a close connection with all our customers, so we thought we’d fill you in on how things operate at our space before you join the Allstrength family. 
  • If a change of mind occurs, all items are subject to either an exchange or credit to the same dollar value, and these two options only.
  • Refunds are NOT provided, unless a purchased item is faulty and returned within 30 days of purchase. (See below for return address)
  • Item(s) must be unworn, unwashed, or otherwise unused with all original tags/labels attached.
  • Gift cards, sale, and clearance items are not eligible for a refund or exchange if you change your mind on anything around the purchase, including size. Please choose very carefully your size as discounted sale items are not eligible for an exchange.
  • If a refund does occur, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method, once we have received the returned item back and confirmed that it meets the conditions stated above.
  • You are responsible for any costs associated with returning the item to us.

Returns & Exchanges Process

Below is a step by step process for all returns / exchanges:

1. Fill out the returns form HERE

2. We will then either confirm or decline your return application.

3. If confirmed, send your unwashed, unworn item along with proof of receipt to the above address.

4. Once we receive the returned items we will provide you with a CREDIT NOTE in the form of a GIFT CARD to the exact value of your original order - excluding shipping. This amount can be used over multiple orders until you have used the total amount.

5. You then use that code to purchase a replacement item/s. All exchanges are subject to stock availability. This means to process your exchange you must make another order via our web store, using the code we provide you with. This does not mean you will automatically receive the correct size in the original item.

Operating hours: Monday to Friday - 9am-5pm

IMPORTANT: Please fill this form out BEFORE you send your item back. Any items returned to us without this application we are not liable for.

RETURNS Application: HERE

FAQ

(Frequently asked questions)

How long will my return take?

Returns may take up to 15 full business days from when you lodge the parcel, to when it is processed in our Fulfilment Centre by our amazing Returns Team. You should receive your refund or credit note 1 - 3 business days after processing. We will keep you up to date throughout the whole process via email.

My item is faulty, what do I do?

We are so sorry to hear this - let's get this resolved as quickly as possible.

You can reach out to our friendly Customer Service Team a number of ways, the easiest and fastest way to resolve this for you is to fill in the web form by clicking our 'Returns' tab at the bottom of this screen. Make sure you have your order number, email address and preferred outcome on hand ready to help us provide you with a quick resolution.

IMPORTANT: Please fill this form out BEFORE you send your item back. Any items returned to us without this application we are not liable for.

RETURNS Application: HERE

My address is wrong, can I update it?

Don’t worry this can happen.

We have a small window before your order is shipped out where we can attempt to update the delivery address for your order. Orders that are dispatched from our Partner Providers require an extra step to request any changes to addresses but typically this can be amended without a worry.

Simply let us know your order number and the updated address via email with 'Update Address' in the subject line and we will do our best to fix this up for you.